Policies - Cat Grooming

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Cats have varying reactions to grooming, with some cats taking pleasure in professional grooming while others do not. There are also cats that may feel uneasy around strangers and in unfamiliar surroundings. As a result, specific arrangements are designated for cat grooming appointments.
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• All prices quoted are guide prices only. Some cats may require additional grooming care and effort. Extra grooming time or resources will be allocated to ensure their needs are met. Additional fees may apply accordingly. 

• New customers shall submit a pre-booking registration form for the cat's information such as health condition, behavior, and grooming history. If the cat is deemed unsuitable for professional grooming, we will request your understanding that grooming appointment may not be accepted. 

• A 50% grooming fee deposit is required to secure each appointment. The deposit will be deducted from the final grooming fee. 

• 48-hours cancellation or rescheduling policy applied. Deposit will be forfeited for late cancellation/ rescheduling or no show. 

• At the first visit, owners must be present for a "greet and consult" session, which lasts around 15 minutes. During this session, the groomer will begin basic grooming procedures with the cats and observe their behavior and reaction to the grooming. If the cats exhibit any signs of discomfort, the service will need to be discontinued. Half of the service fee will be charged in such cases as the time slot and resources have already been reserved for the appointment.

• All cats must be on their valid FVRCP and rabies vaccinations when they come to grooming. Please reserve at least 7 days after the date of vaccination for your grooming appointment.

• Female cats in heat or during pregnancy are not accepted for grooming appointments.

• We do not perform lion-cut or full hair-shaving grooming to cats due to the extreme stress and health damage that may potentially cause to them. 

• Dematting is subject to the cat's condition and suitability. Additional fee will apply.

• Please come and pick up your cats at our advised time in order to minimize their waiting time at an unfamiliar environment.

• All cats must be brought in a carrier.​

• The safety of both our pet customers and our groomers is our top priority. While we make every effort to accommodate all pets, if we determine that a pet poses a risk to themselves or our staff, we may need to suspend the grooming services. In such cases, full service fee will still be charged as the time slot and resources has already been reserved for the appointment.

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Please note that the policy is subject to change without notice.

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Please also read our Pet Grooming Policies for general booking terms and conditions